Reviews
Before I bought my laser, the company owner (Andrew) set up a Facetime call with me to go over all the questions I may have. I purchased my laser and received it very quickly (2-3 days). Unfortunately, when I opened the crate, the laser was damaged pretty badly. The bolts holding the upper arm where the lens/galvanometer mount, completely backed out causing this part to float freely around the crate while in transit. After waiting a week to hear back from LasersOnly due to sickness (this is not his fault, literally, the majority of the people I know were sick), Andrew assured me that all this damage was cosmetic and would not affect the laser's performance. The lenses and covers were all cracked but Andrew is sending me new ones. He did offer to send an entirely new one but insisted that once the new lens arrive, it will run flawlessly. I will put it all back together and test it. Just an FYI, the stand/metal working table needs to be addressed. After removing the laser from the crate in pieces, I decided to check all the other bolts that make up this assembly. These things are only finger-tightened at best. Some were not even finger-tight. I removed every bolt on this setup one by one, applied a dab of blue Loctite, and torqued them all. The feet on the bottom of the laser source cabinet also backed out during shipping (not even sure how that was possible considering it was placed in the crate on its feet. I had to re-tap the M5 screw hole on the bottom of the case cause the threads were damaged. Lastly, the metalworking table has four large threaded holes. This is where you screw in the leveling feet. These holes are also where the wood screws are placed to hold the tower in place during shipping. These threads are so badly damaged from the wood screws that the feet cannot be threaded back into the base plate. I am going to assume it is from the rough shipping journey it went through. This is not a negative review for the laser or LasersOnly. Andrew has left a great impression and has also done a great job at customer service. He will do whatever he has to to make the situation right. In a perfect world, I would have received my laser with no damage and would not be able to write about customer service, but I get to see what that side of his business is like and I can tell you that you will not be disappointed.
I bought this machine to remove paint and rust from the car parts. Andrew was very helpful with choosing the right machine. He asked a lot about my applications and now I use this laser machine on 100%. Laser rust removal is more advanced vs sandblasting. Machine is very easy to setup and operate. Very glad so far! Thank you!
I use machine almost every day since got it on hands. Very happy with the purchase!
They have a lot of machines, I did not know what I need but customer rep guided me over the phone. They even made me a demo video call to shoe the machine in work. I highly recommend Lasersonly.
I sent them my samples to test the machine. It took a while, but in the end I got a machine I need.
First of all - Great customer service!! Andrew was awesome! Machine worls perfectly fine as expected. Got delivery straight to my house.
I was lookig for rust removal device for a couple of weeks, but I am very glad that I found lasersonly.com.
To be honest we havent tested the rotary Axis yet. But we have done test with the laser marking our most dificult part and it did it without a problem, so really good for us on that.
The ordering process, shipment, and set up was amazingly simple. The machine operates phenomenally. I am brand new to the laser world so I have had a ton of questions as I dive in. What’s really made this purchase beyond amazing is that company’s patience, thorough answers, and immediately linking me up with people who are willing to take time out of their lives to spend hours on the phone and answer numerous text goes to show what kind of service they provide. When a company and its people treat you like a friend over a customer you know you have chosen the right company to purchase from.
Thanks guys truly appreciated!
We have bought multiple units from there with no issues, and the support is excellent, too, if needed
I like 4-in-1 multifunction feature. This machine is very powerful tool to work with metals.
Seller was very prompt with answering all my questions and got the package put together for my needs. Received the laser in a crate which was well packaged and no damage. Very easy to assemble the parts and had it running within the hour. Has far exceded my expectations for marking metal and plastic parts in my machine shop instead of outsourcing. Also very comforting knowing I have real USA based customer service if needed. Will definitely be buying again
The machine's versatility and excellent cleaning results have significantly improved our workflow.
Highly recommended!
Highly recommend it to anyone in the industry! Love free shipping and customer support
High-energy performance allows for efficient and precise cleaning without damaging the treated surfaces. Highly recommend it for anyone in need of a reliable rust removal solution!
Great US based customer support and free shipping. Machine is good.
I recently purchased the 1000W Cleaning Machine for our automotive workshop, and it has exceeded all expectations. The user-friendly interface makes it easy for our team to switch between different materials and thicknesses without any hassle. The precision and quality of the results are very good. Highly recommend it!
quick setup and easy operation
The long fiber optics cable and ergonomic laser gun make it extremely easy to use.
It effectively removes rust, oil, and other contaminants from our equipment without causing any damage.
Thank you Andrew for your help. We purchased a 60W MOPA fiber laser.
Laser works great. Easy to use and program.
Great customer service.
customer rep was very friendly and helpful. i made an order the same day. i clean old trucks from rust for a living. the process with this machine is fast and super efficient. i recommend them to my mates.
Upgraded from a 30w to this 100w monster. It works perfectly. No issues with set up. Took about 30 mins and I was up and going on all 3 lenses. Strongly recommend these lasers.