Refund policy

At Lasers Only, we place a high value on product quality, excellent customer service, and customer satisfaction. We have a 30-day return policy. But the return expense is substantial due to the equipment's high value and freight costs. As a small, family-operated business, we are working to avoid equipment returns by making sure the laser we sell to a customer is a perfect fit for their application. Prior to the purchase, we conduct laser operation demonstrations over video calls using the customer-provided material samples. This way, customers get the right equipment that works best for their application. Unfortunately, we cannot offer a 30-day trial period of our machines, at the end of which we receive a used machine back. Therefore, we cannot approve a return without an objective reason. 

The order should be inspected upon arrival as soon as possible for defects, damage, or the shipment of the wrong equipment. In such a case, please inform us immediately so we can evaluate the issue and resolve it promptly. Also, we advise you to keep the original crate and packaging in case you need to ship the machine back to us.

Please contact us prior to returning the order for confirmation. We will not accept, exchange, or refund any unapproved returned shipments.

This Return & Exchange Policy (“Policy”) applies to all purchases made directly from https://lasersonly.com (“Company,” “we,” “us,” or “our”). By completing a purchase, the customer agrees to the terms outlined below

1. General Policy Overview

  • Accessories: Eligible for return within thirty (30) days from the date of delivery.
  • High-Value Equipment (≥ $1,000): Eligible for return within thirty (30) days only with an objective and verifiable reason.
  • Returns or refund requests submitted outside of the stated timeframes will not be accepted unless explicitly approved in writing by the Company.
  • A valid receipt or proof of purchase is required for all returns.

2. Eligible Return Conditions

A product is eligible for return only if one or more of the following conditions apply:

  • Verified manufacturing or workmanship defect
  • Damage incurred during shipping (carrier-related)
  • An incorrect product was shipped by the Company

All claims must be supported with appropriate documentation (e.g., photos, videos, written description).

3. Non-Returnable Items

The following items are not eligible for return or refund:

  • Equipment damaged due to misuse, negligence, or unauthorized modification
  • Consumable or disposable items (including but not limited to lenses, nozzles, filters), unless defective upon receipt
  • Customized or personalized equipment
  • Products not purchased directly from https://lasersonly.com

4. Inspection Upon Delivery

Customers are required to inspect all shipments immediately upon delivery. Any claims for damage, defects, or discrepancies must be reported in writing within a reasonable time after receipt. Failure to provide a timely notice constitutes acceptance of the product as delivered.

5. Return Authorization Process

All returns must be pre-approved in writing. To request a return, customers must email support@lasersonly.com with:

  • Order Number
  • Product Name
  • Detailed Reason for Return
  • Supporting evidence (if applicable)

If approved, the Company will provide return instructions, including the return address and packaging requirements.

Unauthorized returns will be refused and returned at the sender’s expense.

6. Return Shipping Responsibility

  • The Company will cover return shipping costs only in cases of:
    • Incorrect shipment
    • Verified defects
    • Shipping damage
  • In all other cases, including customer error or change of mind:
    • The customer is responsible for all return shipping costs
    • Shipping charges are non-refundable

The customer assumes full responsibility for loss or damage during return transit. Insurance is strongly recommended.

7. Refund Process

  • Customers will be notified upon receipt of returned items
  • Inspection is completed within approximately 3–5 business days
  • Approval or rejection of the refund will be communicated in writing
  • Approved refunds will be issued to the original payment method or via check

Refund processing times may vary depending on the financial institution.

8. Refund Terms

A. Order Not Yet Shipped

  • Orders may be canceled for a full refund (excluding custom orders)
  • Customers must contact support prior to shipment

B. Order In Transit

  • Customers must request shipment interception immediately
  • Refunds will be issued minus:
    • Interception fees
    • Non-refundable shipping costs

C. Order Delivered

1. Unopened (Original Condition)

  • Eligible for full refund (excluding custom orders)
  • The customer is responsible for return shipping

2. Opened but Unused (Complete & Undamaged)

  • Eligible for refund minus:
    • Missing components (if any)

    • Repackaging fees

  • The customer is responsible for return shipping

3. Opened and Used (Within 30 Days, No Visible Damage)

  • Subject to restocking fees:
    • 15% – Laser marking, cleaning, and welding machines
    • 25% – Laser cutting systems (flatbed and enclosed)
  • Equipment must be returned to the Company’s New Jersey facility for inspection
  • Customer is responsible for all return shipping and related costs
  • Refund issued only after inspection and approval

4. Damaged or Non-Functional Equipment

  • Customers must contact the Company with supporting evidence
  • The Company will determine, at its sole discretion, whether to repair, replace, or approve a return
  • Unauthorized third-party repairs void eligibility

9. Non-Refundable Costs

The following are non-refundable:

  • Shipping and freight charges
  • Installation or training services
  • Custom or personalized orders
  • Products returned after thirty (30) days
  • Products showing visible wear, misuse, or damage

10. Exchange Policy

  • Exchanges must be requested within fourteen (14) days of delivery
  • A valid and objective reason is required
  • Customer is responsible for return shipping costs unless the product is defective or incorrect
  • The Company will cover shipping costs for replacement items only in cases of verified defects or errors

11. Payment Authorization & Chargeback Policy

By completing a purchase, the customer:

  • Confirms they are the authorized user of the payment method
  • Authorizes the full transaction amount
  • Agrees not to initiate a chargeback without first contacting the Company

Customers must provide the Company with a reasonable opportunity to resolve any issue before initiating a dispute.

Initiating a chargeback without a valid cause—including claims of unauthorized transaction after confirmed shipment and delivery—may constitute a breach of this Policy. The Company reserves the right to:

  • Dispute the chargeback with supporting evidence (including delivery confirmation, communication records, and transaction data)
  • Recover associated fees, costs, and damages to the extent permitted by law

12. Proof of Delivery

Carrier tracking records, delivery confirmation, and signed receipt (where applicable) shall constitute conclusive proof of delivery and fulfillment.

13. Limitation of Returns

The Company reserves the right, in its sole discretion, to deny any return that does not comply with this Policy.