For Custom Orders call us at 212-470-7896

FAQ

Frequently Asked Questions 

About the Laser

  • What is a laser?
    LASER stands for Light Amplification by Stimulated Emission of Radiation. A laser is a single color beam of light which is used in materials processing for supplying heat energy. The laser light beam, when focused, provides an intense source of power for cutting, engraving, marking etc. and is a popular key method in modern technology for the manufacture of a huge range of products.
  • What is the difference between a laser cutting and a laser engraving machine?
    The lens focal length is shorter in the laser engraving machine to give a finer spot size when working on materials, and gives a higher quality when engraving items. The longer focal length lens on the laser cutting machines is more tolerant of focus height variations, and produces less taper in the cut edge. This is more relevant for cutting thicker materials, where a cutting lens would reduce the angle of laser cut sloped edges. 
  • What materials can I cut or engrave with a CO2 laser?
    CO2 laser machine can cut, engrave, mark a wide range of non-metal and organic materials, such as acrylics, woods, plywood, MDF, paper, cardboard, fabrics, leather, glass, stone, ceramics, and more.
  • What materials can I cut or engrave with a Fiber laser?
    Fiber Laser can cut, engrave, mark on metals, such as steel, stainless steel, aluminum, brass, copper, silver, gold, and on some non-metal polymers, wood, fabric.
  • Do I need a technician to operate a laser?
    The laser motion control software is not complicated to learn even for newbies. There are video tutorials that teach you how to install, configure, adjust the settings. You can also design a simple artwork with this software or import your images in most common graphic file formats.
  • What type of computer should I use to operate the laser?
    The software could be installed on desktop or laptop computer with Windows OS versions XP, Vista, 7 and 10

Shipping

  • How long is the handling time?
    Usually all equipment is manufactured after the order is placed. Good news, we stock most popular machines at the factory in China, so they are ready to ship right away. For a custom order, please allow 3 to 5 days to complete the assembly and the machine’s setup for optimal performance.
  • How is a machine packaged?
    The laser equipment is shipped in wooden crates with styrofoam inside to protect fragile components
  • How long is the shipping by air freight?
    When the factory receives the order, they send the machine to one of the main DHL or FEDEX offices in China, depending on the order destination and the current load of the specific location. Smaller machines are shipped by the courier express service.  Typically, it takes from 10 to 14 days. 
  • How long is the shipping by sea freight?
    Larger machines are shipped by sea freight. Typically, it takes from 8 to 10 weeks. We can help you to arrange the delivery directly to your location. 
  • Do I have to import the laser myself?
    No, you don’t need to do anything. We handle the import, and arrange all transportation.
  • Do I need to pay Tariffs or Customs fees?
    No, all machines are delivered on DPD terms (Duty Paid Delivery)

 Customer Support

  • Is there a warranty?
    The manufacturer extends the warranty on their equipment up to 2 years, and replacements parts at the factory’s purchase price.
  • What support do I get with my laser machine?
    The factory offers unlimited online English speaking technical support. There are several video tutorials available in English to learn how to setup and use your new laser machine. We will assist you with all your questions and concerns.
  • What is your return policy?
    Because of the nature of our business, and in order to keep the prices as low as possible, we offer a 14 days return policy. The buyer pays for the return shipping to our warehouse in Jersey City, NJ. The custom orders are not refundable.