I called Lasers Only before placing an order with a bunch of newbie questions.
They were very patient, answered all my questions and guided me to the right laser for my needs (60W JPT MOPA M7).
From the time I ordered to drop off by UPS was 6 days. I received updates via email for every step of shipping until it was at my front door. The laser was well packaged and went together quickly.
Being a newbie, I had a stupid question as soon as I powered everything up the 1st time. I sent my question via text on Friday evening (well after hours) and was not expecting an answer until Saturday or Monday earliest. To my surprise, I received a response immediately. They got me going and even followed up a little later saying to call if I had any more questions.
Less than 24 hours from unboxing and I'm burning aluminum test blanks with ease. The laser and red lighting seems to be tuned perfectly out of the box. The detail I'm getting is amazing.
Great experience all the way around.